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‎04-18-2020 09:02 AM - edited ‎04-18-2020 09:03 AM

HP Recommended
Product: Samsung Xpress C410W
Operating System: macOS 10.15 Catalina

My colour laser printer (Samsung Xpress C410W) is suddenly 'bricked' following Catalina update. My online research points to Catalina ending support for 32bit firmware printers- correct me if i'm wrong. The solution is apparently for the manufacturer to make 64bit drivers for the printers.

 

I have seen more discussions about this on here, with similar printers (Samsung - now HP owned), and staff have said 'contact customer support at HP/Samsung'. 

 

I have tried to do that myself, but you have to deal with the automated support nonsense: a webpage with an infinite loop of 'enter S/N' .... Serial number not recognised ....'enter product description'..... Product not recognised [repeats ad nauseum]. This problem needs a human interaction to get resolved; and by the way, 'customer support' sites like that make people want to smash things.

 

This is extremely frustrating. Please help fix!

2 people had the same question
1 REPLY 1

‎04-19-2020 06:19 PM

HP Recommended

Same for C480. Drivers provided for Catalina cover bare minimal capabilities from the printer, furthermore, scanner cannot scan anything changed to default settings, as soon as a different file type (for instance PDF) or color settings are updated, output file is corrupted.

 

HP!!! you shall support the customers you accepted to received when you takeover Samsung printers. 

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