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‎02-25-2019 05:57 AM

HP Recommended
Product: HP Envy 5530

Hi - bought this printer in Hong Kong in 2015. Now moved to the U.K. and found the same printer takes “different” ink cartridges. I’ve seen that the region can be changed so that I can buy ink locally but can’t see who I need to contact and how to make it happen given my printer is outside of warranty. Any advice? If it’s too much hassle I’ll chuck the printer and buy another one locally (not HP, not going through this again if I have to move again). Thanks!

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1 REPLY 1

‎02-26-2019 12:14 PM

HP Recommended

@Elliet1


Welcome to HP Support Community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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