-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Samsung
- Defective color prints on Samsung Xpress C460W

Create an account on the HP Community to personalize your profile and ask a question
11-26-2018 01:29 PM
Hello,
i got a Samsung Xpress C460W color laser printer as a gift, it prints black and white perfectly but when I print anything in color the prints are defective, with smearing down the page and thin white vertical lines, see picture below.
The problem appear with all colors exept black.
The color toners are all at 80% except black which is low at about 10%. I tried shaking them and even changed the drum to a new one thinking it was responsible, but the error persists. It’s hardware-related, same error no matter which computer prints to it.
Anyone knows whats wrong with it and how I can fix it?
Thanks,
Micke
11-29-2018 11:31 AM
Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.
I will try and assist.Have you done a full calibration on the printer?You should have the option to to colour calibration on the printer.Maybe also try and upgrade the firmware of the printer to the latest release date firmware.
Hope this will help. But i will look for your post.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!
#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################