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‎07-19-2019 09:28 AM

HP Recommended
Product: C460W
Operating System: Microsoft Windows 10 (64-bit)

When I print a page in colour I get marks on the print out. But not if I print with black only .

It got a bit better after cleaning but there is always marks. 

Any ideas of what to change/repair ?IMG_7765.jpg

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2019 06:27 PM

HP Recommended

Are they always magenta? Could be a bad magenta imaging unit or might be a bad ITB.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎07-20-2019 06:27 PM

HP Recommended

Are they always magenta? Could be a bad magenta imaging unit or might be a bad ITB.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-23-2019 12:27 AM

HP Recommended

Thank you for the reply 

I have ordered a new Magenta and I hope it will solve the problem.

 

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‎08-12-2019 12:08 PM

HP Recommended
Did it solve the problem? My printer does the exakt same thing
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‎08-17-2019 09:19 AM

HP Recommended

After 3 weeks the new magenta toner finally arrived and it solved the problem !

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