• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-14-2022 08:44 PM

HP Recommended
Operating System: Microsoft Windows 10 IOT

Hi, the screen is frozen on the Samsung logo on our CLX-8640. It wont communicate via Ethernet, I've tried pressing *0# at power on, screen says ready to download firmware, but wont go any further via either USB drive. The printer has been in storage since new, it was working for a few weeks, then power was pulled without shutting down correctly. it would be really nice to get to finally use it...

Category:
1 REPLY 1

‎07-15-2022 10:20 AM

HP Recommended

If you are stuck at that screen with no access to any menus then likely the firmware is corrupted. I checked the service manual for this product and the only methods of updating/replacing firmware require you to be able to get into the system. If you can get into service mode there are harddrive diagnostics and recovery utilities. I cannot post those instructions on an open forum as that violates my companies NDA agreement with HP. If you can find a service manual online the instructions are contained there.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.