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Pat_Miller
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Message 1 of 3
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Genuine cartridges not recognised

HP Recommended
CLX-3305FW
Microsoft Windows 10 (64-bit)

Printer has worked well for years.

Replaced toner cartridges with genuine Samsung product.

Every time the printer was rebooted it didn't register one or other or group of the cartridges.

Checked the latest firmware was installed.

 

This is driving me insane. Is it because HP has unilaterally decided they will no longer support Samsung printers?

 

What's the solution please? I've sweated blood trying to make this work.

 

 

2 REPLIES 2
Pat_Miller
Author
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Message 2 of 3
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HP Recommended

Looking through the posts it seems this is a common problem. People have Samsung printers where suddenly the toner cartridges are not recognised.

 

I suspect it's when the firmware is updated and HP are discontinuing supporting Samsung printers. So they don't work and you can't wind back the driver. Just a suspicion.

 

The Australian Competition and Consumer Commission might be interested in this.

 

I'll check.

 

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Pat_Miller

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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