I recently purchased a Samsung C32F391 monitor and it will not display from my HP P7-1203. I called Samsung and they stated that HP updates have somehow eliminated Samsung monitors and HP tech support can fix the issue. I called HP Tech support and spent 45 minutes being transferred to several departments and finally to the laptop department who told me "This is a desktop?" I said yes and they hung up on me. I called again and went through the same obstacles. The 'tech' person then transferred me again disconnecting my call. SO...How do I locate the drivers I need to connect this plug and play monitor to my computer?
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues connecting your HP computer to Samsung monitor. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Next thing, I would suggest here is to uninstall the display drivers:
Right-Click on start button> click device manager> Display adapters>then select the display drivers and right-click on it and uninstall the graphics drivers.
Please check the box that says “delete the software for this device”.
Then restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Could you please respond to this post with the details and with the results of the troubleshooting for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
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