HP photosmart 7510 e-All in one Series: C-311a , and Productnumber: CQ877

[tommyjens]

I can't change my papir-choice for documents on normal a4-size paper -  The Smarttphone with HP Smart app (HP AiO Remote) can't change my choice of papir. The Samsung Galaxy - HP-Smart app only know 4x6" 5x7"

and ISO A4 -

But the printer only can recognice the "normal A4"

So I cannot write out documents in the size A4 - paper!

I know, that ISO A4 shoul be the same as A4 - but the printer don't know this - it cannot recognice ISOA4 - And I can't change this in the print order.

This is the smartphone:

Samsung Galaxy A3 (2017)   16 GB - kamera 13 MP / 8 MP  4,7” schreen

Modelnummer: SM-A320FL

[personal information removed]

Imei: 353118096040756   Imei SV:  01

Android:  8.0.0

Samsung experience-version: 9.0

[Riddle_Decipher]

@tommyjens Welcome to HP Forums!

Did you happen to check your product specifications? Click here to view, if you haven't done it yet.

It looks like this printer does not support A4 ISO.

I suggest using the paper type supported by the printer to print normally,

If you have any issues using a printer that's supported and yet isn't working, please let me know and I'll help you accordingly.

Keep me posted, If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[tommyjens]

Thanks for the answer - but no:

The printer does NOT support ISO A4 – that is is correct  this is in the display every time, I try to print on the printer from tghe smartphone.
But how do I fix the paper type on the phone (Samsung Galaxy A3 (2017)) - to a paper type (A4) supported by the printer.
On the phone, I have installed the APP: HP SMART – this APP only support/knows "ISO A4" – and this I can't fix to another "plain A4"

Where and how do I fix this on the phone?

OR ... what about another APP, to install on the phone, an APP that support the good old papersize/type A4   (and yes I do know that this should be the same as ISO A4 - but the printer/app does not know this!.....

[Riddle_Decipher]

@tommyjens Something doesn't add up, as the app shouldn't show up the page type that isn't supported by the printer, it doesn't seem to be in sync and I suggest you talk to HP support and discuss your options on walking you through the steps of sorting that out, possible via a remote session to change or reset the options, also please try reinstalling the HP Smart app and check if that helps.

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

[tommyjens]

i have tried everything and now I will 

discard - scrap 
 the printer

[Riddle_Decipher]

@tommyjens I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.