• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
C430
Microsoft Windows 10 (64-bit)

The transfer unit was according to the counter worn out (Samsung Printer Diagnostics). So I bought a new one and replaced the old one. But to my amazement the counter doesn't get reset. How can this be?

2 REPLIES 2
HP Recommended

As far as I know there is no way to reset the counters in printers like this one since they do not have a panel, you can try to update the firmware to see it that helps, however is a long shot and is not guaranteed to fix it. Here is a small guide https://www.youtube.com/watch?v=z1T9nWByNNM 

HP Recommended

Thanx for the tipp. Unfortunately it was not the solution.

 

Of course, you can download a newer firmware version and it is pretty easy to install it. But it updates only the firmware (in my case from 3.00.01.05 to 3.00.01.15), not the counters 😞

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.