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- HP Community
- Printers
- Samsung
- How can I reset the transfer unit counter

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12-18-2020 01:05 PM
The transfer unit was according to the counter worn out (Samsung Printer Diagnostics). So I bought a new one and replaced the old one. But to my amazement the counter doesn't get reset. How can this be?
12-21-2020 06:48 AM
As far as I know there is no way to reset the counters in printers like this one since they do not have a panel, you can try to update the firmware to see it that helps, however is a long shot and is not guaranteed to fix it. Here is a small guide https://www.youtube.com/watch?v=z1T9nWByNNM
12-27-2020 07:25 AM
Thanx for the tipp. Unfortunately it was not the solution.
Of course, you can download a newer firmware version and it is pretty easy to install it. But it updates only the firmware (in my case from 3.00.01.05 to 3.00.01.15), not the counters 😞