I can't sign into my hp.com account on my android. says incorrect password

[Sarena]

When I try to sign into hp from my android cell it won't let me. gives me incorrect password. I updated it earlier because I was getting that message.  After I updated my password, I tried to sign in and I got the same message. So I tried it on my desktop and it went right in. No problem getting signed in from desktop. Still can not sign in from android cell..... Please HELP

[Dilip_18 · Accepted solution]

Hi@Sarena

Welcome to the HP Support Community! I'd like to help!

I see you can't sign in to http://hp.com account on android says incorrect password.

When attempting to use the HP Smart app on an Android device, you are unable to log in to or create an account. Click on this link to log in or create an HP Smart account.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Tjayzzin]

No this did not work. This is most exasperating, as no one has been able to give a definitive answer as to the cause of this issue, let alone a solution. Therefore, a set of promises that the app claimed on android is null and void. 

[Dilip_18]

@Tjayzzin

Thank you for responding, I appreciate your time and effort.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the account issues.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!