I receive message "I/O error while communicating with the device"

[Yveski]

I have a Xpress M2885 FW and I encounter : I/Oerror while communic ating with the device.

[Vellox]

Same error on M2070W. Never liked Samsung printers but this one really takes the biscuit! Having to tell a customer he can either downgrade Windows to an old version or replace his previously working printer is just embarrising! Sort it out HP!

[Aleksandr_H]

HI! Try this fix.

http://4566.tistory.com/attachment/cfile6.uf@992B5B3C5B1DF46022968A.zip

hotfix_usb_win10_v1803.zip
Then restart your PC and printer.

[lamborg]

Aleksandr_H

I don't know how you did it but you're THE MAN!

It's finally working

You have no idea how thankful I am!

[Henry31]

I'm sceptical about downloading something from an unknown website and installing it on my computer. Please someone from HP, can you verify whether this is legitimate?

[Vellox]

Try this link. The guy edited his post and replaced it with a different link but I got a mail with this link in it. As this is from Samsung, I decided to trust it and it worked! Didn't even need a restart. Thanks Aleksandr_H!!!

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?DSite=UNI_SEC&CttFileID=7039669...

[Kompera]

Well, it works..I hope this is a "clean" patch...

Do we have an official link?

[Aleksandr_H]

Good afternoon. I understand your concern. So I looked for this file on the website of the samsung and found a similar one. The link from the original post was on him. Below it was indicated. They say it helps, too. Here she is.

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?DSite=UNI_SEC&CttFileID=7039669...

But then I saw a little different contents of the patches and changed the link. I can not check the first patch yet. About security - both patches are signed with the digital signature of HP.

[Doug_FTW]

Aleksandr:

It worked!  Thank you...thank you...thank you!

Not being able to scan,  and then only being able to scan to jpg (that was helpful though) cost me a number of hours and anguish.

I was alway anticipating the HP would jump in to our conversation....

Good to be back on track.

Doug

[Henry31]

Thanks, Aleksandr_H for addressing my concern.

I see that others have applied the patch and that it is working. I will hold off a little while longer in the hopes that someone from HP/Samsung support confirms here that it is legitimate.