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- HP Community
- Printers
- Samsung
- Installer file wont open

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02-23-2020 03:57 PM
@Rob2710 Greetings from the HP Community!
This seems to be an issue with the Windows 10 OS Features, not the printer, that said, here's what you need to know & do:
Windows Defender SmartScreen acts as a sort of guard dog while you use Windows 10. It will block you from opening some apps if they come from an unknown place or are created by an unknown publisher. While these steps will get you around the Windows 10 block, you should use them with care. Some apps really are harmful and really will get you in a mess. Only go around the Windows 10 app block if you know for sure that the file is safe.
If a file you know is safe is going to give you trouble when you attempt to launch it, you can quickly give it permission to open.
- Navigate to the file or program that's being blocked by SmartScreen.
- Right-click the file.
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Click Properties.
- Click the checkbox next to Unblock so that a checkmark appears.
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Click Apply.
The file should now be treated as safe by SmartScreen and you'll be allowed to open it. If you're running into further problems, try running the program as an Administrator in addition to the steps above.
How to disable Windows Defender SmartScreen
Although not recommended, SmartScreen can be disabled through Windows Defender. If you must completely disable SmartScreen, we recommend re-enabling it soon after.
- Launch Windows Defender Security Center from your Start menu, desktop, or taskbar.
- Click the App and browser control button on the left side of the window.
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Click Off in the Check apps and files section.
- Click Off in the SmartScreen for Microsoft Edge section.
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Click Off in the SmartScreen for Windows Store apps section.
SmartScreen is now completely disabled. If you'd like to still receive a warning when a potentially malicious file or program is detected, you can choose Warn in each SmartScreen section.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee