• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2018 01:55 PM

HP Recommended
Product: Xpress M2070W
Operating System: Microsoft Windows 10 (64-bit)

Good morning,

after the last update of Windows 10 Home the scanning function isn't available. I have the error you can see in the image below. I instaled the last version of all drivers and softwares. I think it coul be a problem regarding driver version that aren't available with this windows version. Could you give me the new version?

Here https://eu.community.samsung.com/t5/Altri-dispositivi/M2070-ha-smesso-di-funzionare-lo-scanner/td-p/... you can find other users who have the same problem

 

Cattura.PNG 

 

I hope to have your help. I live in Italy (city: Milan)

 

Thanks, kind regards

 

Marco

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.