New imaging unit c410w

[Chaaza1]

My printer came up with the 'replace imaging unit' error. I brought a brand new genuine replacement. However, I am still having the same issue. I have seen other posts about other printers having a reset menu, however with a printer that has no

 

menu or display that doesn't seem possible.

[Echo_Lake]

@Chaaza1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,
For support options for Samsung Printers in your country or region please check this website. That website address is: www.hp.com/support/samsung

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chaaza1]

I've already been through the support pages and all it tells me is how to put the new imaging unit in....which I've done

[Echo_Lake]

@Chaaza1

Thank you for posting back.
 

As I mentioned earlier. For support options for Samsung Printers in your country or region please check this website. That website address is: www.hp.com/support/samsung

[hitss]

Link dosn't work:

We're sorry. We can't seem to find the page you were looking for.

[Echo_Lake]

@hitss

Thank you for posting back.
 

Here is the link: https://support.hp.com/us-en/products/printers/samsung-printers

[ArjenGroot]

I can help..... fixed mine today

[Chaaza1]

How did you fix it?

[ArjenGroot]

Search on youtube for;  "samsung clp 360/365w. How to reset ITB, fuser and drum counter reset".  The maker is Paolo Marcelli. In the clip there is information how to find the program EDC. You don't need the driver. Only the program. Now.....this is important, you have to hook youre printer via USB because if not, it wont work. When you follow the clip after you saved the 4 files to the samsung folder. Open the .ini file with wordpad or something (not word). By [Device] leave empty after vid=, and pid= and save the file. And now follow the rest of the film. And it should work. On a windows machine

Forgive me for my English writing. I'm Dutch 😉

Goodluck...

[ArjenGroot]