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‎01-21-2024 06:44 AM

HP Recommended
Product: CLX-6260FW

Good day, I hope someone can help..

I have replaced the retard paper feed roller on a Samsung CLX-6260fw.

I can access the tech menu but the reset option is not available under "Counter Reset".

I have done a Firmware update to latest but no change. 

Any help will be appreciated. 

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4 REPLIES 4

‎01-21-2024 08:50 PM

HP Recommended

If you did not have an message saying it was low it might not appear in the reset menus. I have seen that behaviour on some products.

 

Just to confirm: Once in the tech menu

test routine>other>counter reset> select counter you want to reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-21-2024 08:58 PM

HP Recommended

Yes, message on screen sais to replace retard roller.

Yes, correct route followed to reset.

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‎01-24-2024 04:26 AM

HP Recommended

Yes, massage to replace tetard roller is on screen with ted light flashing.

Yes, confirmed correct procedure was followed but no Paper feed or Retard roller counter reset available.

Confirmed that Firmware is updated to latest version.

Any other suggestions please?

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‎01-24-2024 08:23 AM

HP Recommended

If options are missing from menus then my next suggestion would be to refresh the Operating system on the harddrive, which is different than  updating firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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