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Original toner not compatable

HP Recommended
Samsung Xpress C460FW
Microsoft Windows 8 (64-bit)

I have a Samsung Xpress C460FW printer. After replacing the black toner cartridge and closing the door i get the fault :Magenta Toner Not compatible. This is strange because its an orginal Toner Cartridge SA-CLT-M460S. Before replacing the black cartridge it was just fine. It was around 50% so not empty. I cleaned the crum contacts as explained on the site. But It did not help.  I switched of the power and put it on later on. 


How is this possible? Also i can not find an e mail adres for customer support on this HP Support site. 


Ik hope you know a solution! 


Kind regard, 



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HP Recommended

Hello Bart,


Request to log a call on HP support so we can assist further as it might be included with one of the part as well



Thanks & regards,


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