cancel
Showing results for 
Search instead for 
Did you mean: 
BartV72
New member
1 0 0 0
Message 1 of 2
339
Flag Post

Original toner not compatable

HP Recommended
Samsung Xpress C460FW
Microsoft Windows 8 (64-bit)

I have a Samsung Xpress C460FW printer. After replacing the black toner cartridge and closing the door i get the fault :Magenta Toner Not compatible. This is strange because its an orginal Toner Cartridge SA-CLT-M460S. Before replacing the black cartridge it was just fine. It was around 50% so not empty. I cleaned the crum contacts as explained on the site. But It did not help.  I switched of the power and put it on later on. 

 

How is this possible? Also i can not find an e mail adres for customer support on this HP Support site. 

 

Ik hope you know a solution! 

 

Kind regard, 

 

Bart

1 REPLY 1
Raj-Sprint
Level 1
Level 1
15 15 0 0
Message 2 of 2
Flag Post
HP Recommended

Hello Bart,

 

Request to log a call on HP support so we can assist further as it might be included with one of the part as well

 

 

Thanks & regards,

Raj

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation