• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-27-2017 03:15 AM

HP Recommended
Product: CLX-9301
Operating System: Microsoft Windows 7 (64-bit)

Just purchased second hand Samsung CLX-9301 multifunction printer and I have a problem printing with it through LAN. Printer is visible in windows and no error messages (besides low toner). First print does work if the printer is rebooted. After that another print job seems to go ok, as the printer starts like working (fan kicks in) on a print job but suddenly it stops. Print job is visible on windows print job list, but the status is empty. Spool service is also running in windows. Also in printer side it looks that it is not in job list. I have tested with two different PC:s on local network and both have the same issue. If I connect the printer through USB cable, printing works.

 

I'm able to scan to PC so the communication at least from printer to pc is working correctly.

 

What might be wrong? Is there something wrong with the printer?

 

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2017 06:18 AM

HP Recommended

This was printer driver issue. I talked with HP support personnel and they pointed me to correct location where the driver can be found as there were no drivers available on product page.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-28-2017 06:18 AM

HP Recommended

This was printer driver issue. I talked with HP support personnel and they pointed me to correct location where the driver can be found as there were no drivers available on product page.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.