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‎02-17-2022 10:26 PM

HP Recommended
Product: Samsung Xpress SL-C460FW Color Laser Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Does anyone know how to let the red line on the printed paper go? Is it something wrong with the part inside the printer? I had this printer for about 5 years, what should I do thanks. This problem has occurred for some years I think.

 

Peter Li20220217222352.jpg20220217222407.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2022 11:30 AM

HP Recommended

Did you replace with OEM or 3rd party. Failure rate of off brand toners can run as high as 30%. If you have a single color defect it will be the toner in 99% of cases. If the defect is repetitive, you can measure the distance between defects and use a defect ruler to determine what component is causing the problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎02-18-2022 01:06 AM - edited ‎02-18-2022 01:07 AM

HP Recommended

Defective magenta toner 99%. If it was something with the printer all colours would be affected not only magenta.




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‎02-18-2022 09:30 AM

HP Recommended

Hi Valsimot,

So the best solution is try to change a new magenta toner? I had changed all the toners due to usage deterioration before, and I purchased it from reliable stores.

 

Is it possible is because the paper roller inside the printer is deterioration and need to replaced? 

 

Thanks

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‎02-19-2022 11:30 AM

HP Recommended

Did you replace with OEM or 3rd party. Failure rate of off brand toners can run as high as 30%. If you have a single color defect it will be the toner in 99% of cases. If the defect is repetitive, you can measure the distance between defects and use a defect ruler to determine what component is causing the problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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