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01-22-2020 04:44 PM
I have gone through your Post and I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee
01-28-2020 06:02 PM - edited 01-28-2020 06:03 PM
I been watching this thread and as a retired HP support employee I am ashamed of HP. Whatever happened to taking ownership for a problem. When reading about these Samsung 32 verses 64 bit driver problems, all I see on this site is lip service.
Someone needs to take ownership and communicate exactly what is being done.
There should be a HP support post regarding the problem with a estimated time for when the problem will be resolved with follow-ups. If the problem will not be addressed, post the reason why and quit wasting people's time. Wake-up HP.
03-12-2020 05:39 AM
I have a wireless network printer and this solution requires me to move the printer next to my computer in my office and have it sit on my desk. That's a no go and "hack". That's not a real solution. A real solution is a 64-bit Scan Assistant app.
03-12-2020 07:37 AM
I agree completely. Since HP took over Samsung MFPs the Easy Printer Manager does not work for scanning. One can use "image Capture" from IOS Catalina 64 bit, but it is not as convenient as Easy Printer Manager and does not work using the flatbed. The fact that HP does not provide a 64 bit version of Easy Printer Manager is a stain on their reputation. I for one will not buy an HP printer to solve this problem and will likely not purchase any HP hardware because of this corporate attitude.