• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎09-28-2022 11:02 PM

HP Recommended

6FA30FFA-4E69-4AFA-82C8-9E66D5AA5435.jpeg

 

81617732-BBA2-4469-A1B1-E975E458E0D5.jpeg

 my printer is making these lines, i have changed the toner and the roller drum unit, any ideas anyone??

Category:
9 REPLIES 9

‎09-29-2022 11:09 AM

HP Recommended

Measure the distance between defects and the chart below will tell you which component is causing the problem

 

Repairatrooper_0-1664471362885.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-29-2022 12:43 PM

HP Recommended

image.jpg

 

Thank you for your reply, so it looks like the lines are just over 75mm apart so could be either fuser or toner but i have changed both?

The lines im getting some go all the way across and some dont, they match along the page though

Was this reply helpful? Yes No

‎09-30-2022 09:52 AM

HP Recommended

Just to confirm you replaced the fuser? Your original post stated you replaced toner and drum. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-30-2022 01:29 PM

HP Recommended

I did the toner and the part behind with the green roller on it, is that not the fuser? If not where do i find the fuser and do you know the part number?

many thanks

Was this reply helpful? Yes No

‎10-02-2022 05:50 PM - edited ‎10-02-2022 05:50 PM

HP Recommended

Post a picture of what replaced so we can avoid any confusion. A green roller suggest a drum unit, not a fuser. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-02-2022 05:52 PM

HP Recommended

Fuser https://www.precisionroller.com/fuser-assemblies---units-for-samsung-xpress-m2885fw/details_73486.ht...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-03-2022 10:09 AM

HP Recommended
879703D7-FAF1-453D-82FC-9EEF1809C6D2.jpeg
 Changed both these parts
Was this reply helpful? Yes No

‎10-03-2022 03:56 PM

HP Recommended

That is the toner and the drum (imaging unit). The fuser is a completely different part that bonds the toner to the paper. It does not simply pull out, a certain amount of disassembly is required to remove it. The link I posted for the fuser would be one source you can investigate.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-03-2022 11:35 PM

HP Recommended

Many thanks for your help, if its that part then I'm just going to invest in a new printer. Not worth the hassle. Thanks again

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.