cancel
Showing results for 
Search instead for 
Did you mean: 
K676
New member
2 1 0 1
Message 1 of 5
3,279
Flag Post

Printer says it prints but nothing happens

HP Recommended
Samsung Xpress C480W
iOS

Everything seems to work, the signal on the printer is ok. It says it is printing but nothing happens. 

4 REPLIES 4
Tilu
New member
2 2 0 0
Message 2 of 5
Flag Post
HP Recommended

I have the same problem. Tried everyting: start over, restart wifi, restart mac, uninstall printer, install printer. No changes.

 

Mac OS 10.12.6. 

 

Is ther anyone who knows how to solve this?

0 Kudos
K676
Author
New member
2 1 0 1
Message 3 of 5
Flag Post
HP Recommended
My closest hp support team has been trying for several hours to make it work. Still no success but they have not given up. Will see if they can solve the problem...
Tilu
New member
2 2 0 0
Message 4 of 5
Flag Post
HP Recommended

I have talked to Apple support, we have found out that it is AIrPrint that not work. The Firmwarefile I downloaded from HP-page is an exe-file! So of course it didn't work to use that.

I opened "Sync Thru" in samsung printer. Logged in, network settings, AirPrint and did all that showed on HP-support page. I already have those settings.

I also opened "Firmware upgrade" from AirPrint an upgraded. It didnt helped.

 

I can't print from my iPhone.

 

But from my PC is no problem. But I dont want to start PC every time I want to print.

 

So HP/Samsung Support: How do I upgrade so AirPrint works?

0 Kudos
Tags (1)
NOTHAPPY69
New member
1 1 0 0
Message 5 of 5
Flag Post
HP Recommended

I bought this thing as a small business printer.  It worked out of the box n wife pretty easy.   Samsung printer first stopped printing on wifi, never figured that out but I could print of the USB.   Then it stopped printing altogether.   I found  SyncThru Web and it prints reports.  I tried updating drivers from HP, all turned down as invalid by SyncThru.  It is connected to my wifi.  Nothing works.   I hate this printer.   Any solutions besides a hammer and the bin?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation