Printer showing Jam but can’t find where

[Aditi12341]

• Model number- Samsung xpress SL-C480FW COLOUR
• THE PRINTER SHOWS ERROR DIE TO JAM, unable to locate the area of jam.

[VikramTheGreat]

Hi @Aditi12341,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are getting a die to Jam error on the Samsung Xpress SL-C480FW. To resolve the issue, please try the steps shared below and let me know if this helps.

Turn Off the Printer

• Power off the printer and unplug it from the wall for safety.
   

1. Check the Paper Tray
   • Remove the paper tray completely.
   • Look for any jammed, crumpled, or misfed paper.
   • Gently pull out any stuck paper, making sure not to tear it.
      
2. Check the Output Tray
   • Look inside the output tray area.
   • Remove any visible paper fragments or debris.
      
3. Open the Front Cover and Toner Cartridge Area
   • Open the front cover carefully.
   • Remove the toner cartridge(s).
   • Inspect the inside — check the rollers and paper path for any jammed pieces.
   • Remove any bits of paper you see by pulling slowly and evenly.
      
4. Check the Rear Access Panel
   • Open the rear cover (if your printer has one).
   • Look inside for jammed paper.
   • Remove it carefully.
      
5. Check the Scanner Unit (if applicable)
   • If you were using the ADF (Automatic Document Feeder), open the ADF cover.
   • Check for any jammed paper inside the feeder.
      
6. Reinstall Everything
   • Place the toner cartridges back in.
   • Close all covers and trays securely.
      
7. Plug in and Power On
   • Turn the printer back on and check if the error clears.

If you still have trouble, please try the steps shared in this HP link: 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support