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- HP Community
- Printers
- Samsung
- Problem with cloud

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1 REPLY 1
03-07-2023 05:44 PM
Hi @EMANUELA5,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Here are some general troubleshooting steps that you can try to resolve any cloud-related issues with your printer.
- Check the internet connection: Ensure that your printer is connected to a stable internet connection. You can try resetting the router or modem to see if it resolves the issue.
- Update printer firmware: Make sure that the printer firmware is up to date. You can check for firmware updates on the HP website and download and install any available updates.
- Check the cloud service status: Verify that the cloud service you are using is functioning properly. You can check the status of the cloud service on the service provider's website.
- Reset the printer: Try resetting the printer to its default settings. This can often resolve many issues with the printer.
- Reinstall the printer drivers: You can try uninstalling and reinstalling the printer drivers to see if it resolves the issue. You can download the latest drivers from the HP website.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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