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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: Product serial numbers
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08-14-2018 07:56 AM
Why is the serial number different from web interface serial number for this device?
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Accepted Solutions
08-14-2018 09:40 AM
Sometimes on the label, you might have last 2 (or 4) more digits than the serial number on the interface. The first 10-12 set of digits should match on your printer label and on the web interface.
If there are a lot of differences in serial number then you might have a printer that someone during it usage due to error or defect replaced the main board ( new main board = new serial number).
08-14-2018 09:40 AM
Sometimes on the label, you might have last 2 (or 4) more digits than the serial number on the interface. The first 10-12 set of digits should match on your printer label and on the web interface.
If there are a lot of differences in serial number then you might have a printer that someone during it usage due to error or defect replaced the main board ( new main board = new serial number).
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