Create an account on the HP Community to personalize your profile and ask a question
09-25-2019 01:48 PM
My printer will not scan anymore. It worked last Friday but not today (Wednesday 9/25). Tried contacting support but couldn't get in contact. I've never been able to get this printed to do wireless. Tried for hours/days/weeks now. Additionally, the printer can't be recognized any longer by my Ipad Pro (when it worked fine last month). Disgusted.
09-26-2019 03:58 AM
sorry to hear that you are having similar troubles.
I have never tried to use my printer wirelessly, either, since I'm able to connect it with cable.
When my printer stopped working, I realized that it was the first time I was trying to use it after the most recent major Win 10 update. Rather than roll back the update, I uninstalled the printer and reinstalled it. Then it worked again.
Your situation differs from mine, though, in that your printer is no longer recognized by your iPad Pro. I had been using my MacBook to perform A/B tests whenever my printer stopped working on my Windows machine to rule out the possibility that the printer was defective.
I hope you are able to localize the problem.
Didn't find what you were looking for? Ask the community