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‎09-25-2019 01:48 PM

HP Recommended

My printer will not scan anymore.  It worked last Friday but not today (Wednesday 9/25).  Tried contacting support but couldn't get in contact.  I've never been able to get this printed to do wireless.  Tried for hours/days/weeks now.  Additionally, the printer can't be recognized any longer by my Ipad Pro (when it worked fine last month).  Disgusted.

1 REPLY 1

‎09-26-2019 03:58 AM

HP Recommended

Hello Cfva,

sorry to hear that you are having similar troubles.

I have never tried to use my printer wirelessly, either, since I'm able to connect it with cable.

When my printer stopped working, I realized that it was the first time I was trying to use it after the most recent major Win 10 update. Rather than roll back the update, I uninstalled the printer and reinstalled it. Then it worked again.

Your situation differs from mine, though, in that your printer is no longer recognized by your iPad Pro. I had been using my MacBook to perform A/B tests whenever my printer stopped working on my Windows machine to rule out the possibility that the printer was defective.

I hope you are able to localize the problem.

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