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HP Recommended
SCX-420
Microsoft Windows 10 (64-bit)

My scanner from Samsung SCX-4200 MFU stopped working (the printer part still works fine). An attempt to reinstall the driver was blocked by Windows antivirus (please see the picture).

 

Any idea how to restore the scanner? (I cannot adjust the antivirus settings on this machine.)

 

Thank you!

 

2025-05-23_006008.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Right click on the install file and select run as administrator from the drop down menu.. you may be prompted for a password. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2
HP Recommended

Right click on the install file and select run as administrator from the drop down menu.. you may be prompted for a password. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks a lot! Funny, the antivirus kept on blocking the driver files, but everything worked 🤔

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