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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
I am having issues with the SL-M2020W when trying to print in "High Quality (1200dpi)" on Mac. I believe this to be a driver issue. Any advise on how to fix this would be appreciated.
Symptom: When printing in "High Quality" the image gets stretched out and has +/-5mm white horizontal banding. This does not happen when printing in "Normal".
Image printed: Vector image of a hexagon exported to PDF.
Printer firmware: V3.00.01.23
The symptom described above only happens on Mac. When printing the same file using WIN10 both "Normal" and "High Quality" prints perfectly. The printer is brand new.
1 ACCEPTED SOLUTION
Accepted Solutions
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HP Recommended
After some fiddling, I figured out the problem.
1. Install the latest drivers by downloading it from HP. (I did this previously, but Step 2 provided the solution.)
2. Manually add the printer. DO NOT accept the "default" settings provided by OSX. Manually select the driver instead and everything works as it should.
2
0
1
HP Recommended
After some fiddling, I figured out the problem.
1. Install the latest drivers by downloading it from HP. (I did this previously, but Step 2 provided the solution.)
2. Manually add the printer. DO NOT accept the "default" settings provided by OSX. Manually select the driver instead and everything works as it should.
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