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‎07-30-2019 09:35 AM

HP Recommended
Product: SL-M4030nd
Operating System: Microsoft Windows 10 (64-bit)

I am a distributor of IT products and after replacing the fuser it is necessary to reset the counter. I follow the steps to get to the menu option reset counters fuser, I enter the code / password but the printer continue requesting the replacement of the fuser. In other teams I had no problem. Any ideas?. Thank you

3 people had the same question
2 REPLIES 2

‎07-31-2019 04:39 PM

HP Recommended

Have you tried resetting from the tech mode?

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‎08-01-2019 10:22 AM - edited ‎08-01-2019 10:23 AM

HP Recommended

Yes, from the tech mode it not works. But only not works the reset fusor, the others reset go to 0.

Thanks,

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