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- Re: Samsung C480 FW plus Big Sur MacOS 10.16: Scanner not sc...
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01-20-2021 07:44 AM - edited 01-20-2021 07:45 AM
Scanner do not scan with color settings on, BigSur OS. Only B&W PDF or JPG. Other settings don't works.
Regards
Solved! Go to Solution.
Accepted Solutions
02-17-2021 02:34 PM
HP fixed the problem with new drivers for MacOS Big Sur. Alleluja! Now it's working fine with my c480fW.
Thanks.
01-23-2021 02:55 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
- For support options for Samsung Printers in your country or region please check this website.”
- That website address is: www.hp.com/support/samsung
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
02-03-2021 03:24 AM
I use a similar printer, the M2070W but I think the problem is the same. As you probably found, you can print with Big Sur easily, delete the printer and re-add it using the native printing support instead of the driver and it will be fine. The problem is the scanner.
In order to scan these are the current options:
* only scan in black and white
* scan using a phone app and then share it via Google Drive or iCloud or something
* if you use BootCamp, only scan in Windows, or use a spare older laptop
* buy VueScan, scanning software with extensive support for almost all older printers, for $50 😕