• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-28-2019 07:31 AM

HP Recommended
Product: CLP-365W
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

after the firmware update, I have the printer (out of warranty) that is "locked" with all the flashing LEDs (I also tried to disconnect and plug in power).

How can I solve it?

 

Thanks so much to those who want to help me.

5 people had the same question
1 REPLY 1

‎10-30-2019 01:38 PM

HP Recommended

Did you somehow resolve your problem?

I have the same, after performing firmware upgrade using the ...upgrade  "patch",

C:\Users\...   \Local\Temp\Carlsen_W_JIG_krom_199.hd

 

it says that my firmware version is up to date, but all i get is flashing lights and the toner 

all read ZERO %,

These are original Samsung toner purchased with the printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.