cancel
Showing results for 
Search instead for 
Did you mean: 
sven1981hn
New member
2 1 0 0
Message 1 of 3
235
Flag Post

Samsung CLP365W Status LED light green, printer not working after Firmware Update

HP Recommended
CLP365W
Microsoft Windows 10 (64-bit)

following ... My Samsung CLP365W printer does not work as it should.

I have bought a cheap toner (DoItWiser) ... After the black cartridge was displayed as empty, I have exchanged these.
Now suddenly all 4 "incompatible toner" in the driver displayed. even after returning to the original toner.
After desperately making a firmware update, with "successful" status.
When plugged in and switched on, the Stauts LED lights up green. However, the printer does not initialize anymore and can not be turned off by the button. No Button does work.
Connection via WLAN, LAN, USB is not possible.
I've started disassembling the printer so I can get to the boards. Optically nothing bad is visible.
May I ask you for your experience and advice on where the problem could be.
From the toner dealer, I get no support, even HP (Samsung incl.) Not. This would have offered a firmware update, but the printer is not "reachable" from the PC.

I hope for your passionate help

2 REPLIES 2
Repairatrooper
Level 12
Level 12
7,474 7,394 783 2,081
Message 2 of 3
Flag Post
HP Recommended

I would remove all supplies and cycle the power to see what happens. If it starts and prompts for supplies start installing cartridges one at a time to see if one cartridge is triggering the error.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


0 Kudos
sven1981hn
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I did already. All time, powering it on, green light turns on. No Movement, no noise and not able to push any button. To power it off i have to remove powercord.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation