• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-05-2019 10:13 AM - edited ‎07-05-2019 10:16 AM

HP Recommended
Product: CLP365W
Operating System: Microsoft Windows 10 (64-bit)

following ... My Samsung CLP365W printer does not work as it should.

I have bought a cheap toner (DoItWiser) ... After the black cartridge was displayed as empty, I have exchanged these.
Now suddenly all 4 "incompatible toner" in the driver displayed. even after returning to the original toner.
After desperately making a firmware update, with "successful" status.
When plugged in and switched on, the Stauts LED lights up green. However, the printer does not initialize anymore and can not be turned off by the button. No Button does work.
Connection via WLAN, LAN, USB is not possible.
I've started disassembling the printer so I can get to the boards. Optically nothing bad is visible.
May I ask you for your experience and advice on where the problem could be.
From the toner dealer, I get no support, even HP (Samsung incl.) Not. This would have offered a firmware update, but the printer is not "reachable" from the PC.

I hope for your passionate help

1 person had the same question
2 REPLIES 2

‎07-07-2019 11:49 AM

HP Recommended

I would remove all supplies and cycle the power to see what happens. If it starts and prompts for supplies start installing cartridges one at a time to see if one cartridge is triggering the error.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-07-2019 12:24 PM

HP Recommended

I did already. All time, powering it on, green light turns on. No Movement, no noise and not able to push any button. To power it off i have to remove powercord.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.