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Hellfire2260
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Message 1 of 4
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Samsung CLX-6260 Scan To Email O365/Gmail - Firmware Update?

HP Recommended
Samsung CLX-6260

Hi,

 

We have a whole bunch of Samsung CLX-6260 where Scan to email stopped working (Gmail  first followed by O365) due to TLS support I am sure.

Knowledge Base article on HP Site indicate that new Firmware will be available to address the issue (Add TLS1.2 Support), but I am not seeing any newer firmware than one that I already run from 2016!!

 

Is there another place to look? Could someone confirm if those printers have been deemed obsolete and HP won't bother updating the firmware for them?

Or perhaps someone has made them work with O365 or Gmail in some magical way! 

 

Any advice welcome!

 

Thanks.

 

Dawid

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
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Message 2 of 4
Flag Post
HP Recommended

@Hellfire2260 

 

Welcome to the HP User Community.

 

Try / Consider

 

Google slammed the door on "Less Secure Apps" on 30-May-2022.

If that is the source of the issue you face, the information in this message might help.

 

==================================================================

Scan to Email – Two-Step Verification and App Password

 

Notice from Google

Less secure apps & your Google Account

 

This video will quickly show you how to set up scan to email with an HP printer with Gmail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on Gmail and Google

 

Steps

Log into your Google Account

Open your Google Security Webpage

 

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

 

Next, Create / select an application and (then) create your app password

Sign in with App Passwords

 

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

==================================================================

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
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ShlomiL
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Message 3 of 4
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HP Recommended

Indeed, using an App Specific Password should likely help for Gmail.

 

For Office365 I would also recommend creating and using an App Specific Password instead of the standard password and then test and check for any change:

https://support.microsoft.com/en-au/account-billing/manage-app-passwords-for-two-step-verification-d...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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JermCool
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Message 4 of 4
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HP Recommended

Since the CLX-6260 is below the line in the KB article, I don't believe they're looking to update the firmware beyond what's there so TLS 1.2 support won't be coming, sorry.

 

You may want to consider a SMTP relay internal to your network that will accept unsecure connections over port 25 then relay them to port 587.

 

It also looks like G-mail might still support SSL.

 

Outgoing Mail (SMTP) Server

smtp.gmail .com

Requires SSL: Yes

Requires TLS: Yes (if available)

Requires Authentication: Yes

Port for SSL: 465

Port for TLS/STARTTLS: 587

 

I would try changing the method from TLS to SSL and change the port to 465 to see if that works.  As for natively connecting to Exchange Online, I'm afraid you're stuck.  That would most definitely need a relay.

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