Samsung CLX-6260 Scan To Email O365/Gmail - Firmware Update?

[Hellfire2260]

Hi,

We have a whole bunch of Samsung CLX-6260 where Scan to email stopped working (Gmail  first followed by O365) due to TLS support I am sure.

Knowledge Base article on HP Site indicate that new Firmware will be available to address the issue (Add TLS1.2 Support), but I am not seeing any newer firmware than one that I already run from 2016!!

Is there another place to look? Could someone confirm if those printers have been deemed obsolete and HP won't bother updating the firmware for them?

Or perhaps someone has made them work with O365 or Gmail in some magical way! 

Any advice welcome!

Thanks.

Dawid

[Dragon-Fur]

@Hellfire2260 

Welcome to the HP User Community.

Try / Consider

Google slammed the door on "Less Secure Apps" on 30-May-2022.

If that is the source of the issue you face, the information in this message might help.

==================================================================

Scan to Email – Two-Step Verification and App Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with Gmail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on Gmail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Create / select an application and (then) create your app password

Sign in with App Passwords

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

==================================================================

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[ShlomiL]

Indeed, using an App Specific Password should likely help for Gmail.

For Office365 I would also recommend creating and using an App Specific Password instead of the standard password and then test and check for any change:

https://support.microsoft.com/en-au/account-billing/manage-app-passwords-for-two-step-verification-d...

Shlomi

[JermCool]

Since the CLX-6260 is below the line in the KB article, I don't believe they're looking to update the firmware beyond what's there so TLS 1.2 support won't be coming, sorry.

You may want to consider a SMTP relay internal to your network that will accept unsecure connections over port 25 then relay them to port 587.

It also looks like G-mail might still support SSL.

Outgoing Mail (SMTP) Server

smtp.gmail .com Requires SSL: Yes Requires TLS: Yes (if available) Requires Authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587

I would try changing the method from TLS to SSL and change the port to 465 to see if that works.  As for natively connecting to Exchange Online, I'm afraid you're stuck.  That would most definitely need a relay.