Samsung M4030ND replace fuser unit

[soporteIB]

Hello,

I have a Samsung M4030ND with a fuser warning. Display says replace fuser unit. Have replaced fuser unit and cleared fuser counter in Tech Menu. Counter will not clear and display still says replace fuser unit.

How to reset the counter(s)?

Could you help me with this issue?

Thanks in advance.

[Valsimot]

Clear it again from the TECH MENU there is no other option.

[soporteIB]

Hello,

I try it several times but it does not work.

I try to reset on other unit (but the same model) and it does not work.

[Valsimot]

That is very strange. 

Printers without display and buttons have software for resetting count, that software is only for authorised services, not available for customers.

[soporteIB]

This model has display and buttons. I can enter to tech menu and select clear fuser counter, but after clearing, the value does not go to zero.

Thanks.

[soporteIB · Accepted solution]

I solve the issue, it's a bug firmware.

You can donwload the firmware that solves the issue here

ftp://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M4030ND/M4030ND_V3.00.01.01_0401125_1.00.zip

After upgrade the printer, the counter is restore to 0.