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Samsung ML-1915 - complete power failure after 2 or 3 seconds

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Microsoft Windows 10 (64-bit)



My usually reliable laser toner ML-1915 has developed a problem that makes it unusable.


It powers on fine and starts to run the heaters / motors etc, then cuts out completely after 2 or 3 seconds.


I've tried unplugging and power it down etc.


If I catch it before it shuts down, - I can hold down the round button with the triangle on it, and the power stays on with one of the leds blinking rapidly green and red (the power hen won't turn off until unplugged!).


The PC recognises device buy says it's offline.




Any advice welcome, thank you.



HP Support Agent
HP Support Agent
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Welcome to HP Community


I have gone through your Post and I understand your concerns


Unfortunately this is a Hardware issue. Please contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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