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‎05-16-2025 02:08 AM

HP Recommended

Hi

 

I have an Samsung ProXpress C4060FX (From 2017) that is stuck in the "Loading" when booting up. I have left it for 24+ h but nothing. I can't access the recover, I have the message"not getting up_connected status from printerinfo".

 

I dont know what do it

 

Someone could be help me?

 

Thanks

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4 REPLIES 4

‎05-16-2025 10:05 AM

HP Recommended

Likely either a corrupt interface or failed hard drive. You will need recovery files to reset and possibly a new hard drive.

I have asked a moderator to enable private messaging on your account so I can send you some information.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-19-2025 02:13 AM

HP Recommended

Thanks Repairatrooper  I'm waiting your private message.

 

 

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‎05-19-2025 01:49 PM

HP Recommended

I have the same one and the same problem happened, can you send me the links?

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‎05-19-2025 04:40 PM

HP Recommended

@hytere Check your private messages, I sent you some information

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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