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‎01-30-2024 03:48 PM - last edited on ‎02-16-2024 10:25 AM by Retired

HP Recommended

Hi,

 

My Samsung Proexpress C4060FX printer is stuck on the loading screen. It has had a new HDD fitted today but it doesn't seem to have resolved the problem. Any other ideas? I'm reluctant to scrap it if we can get it working again.

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5 people had the same question
4 REPLIES 4

‎01-30-2024 04:34 PM

HP Recommended

After replacing the hard drive you must run the recovery on it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-31-2024 02:22 AM

HP Recommended

Hi,

 

Thank you for the reply. How do I run the recovery? This is an inherited machine so I don't have any of the original things that came with it other than the machine. I have tried downloading drivers from this website but I my computer can't find the printer to be able to do anything. There is no internet access to the printer so everything needs to be done by USB connection. When I try to enter the service menu, I get the message "not getting UP_CONNECTED status from Printerinfo"

 

Any ideas?

 

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‎01-31-2024 07:45 AM

HP Recommended

I have download links I can send via private message but a moderator needs to enable it. Check the envelope icon, upper right of screen.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-02-2024 05:38 AM

HP Recommended

Thanks I have asked the moderator to enable me to receive messages. I'm just waiting for them to change the settings.

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