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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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It is most likely a failed harddrive. Based on the age of the device, this type of failure is common. You will need to replace the drive and then use the recovery process to get the operating system back on. Drive must be a spinning platter drive, SSD drives are not supported. I will send you a private message with links for the required files to perform a recovery and instructions.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Do not include your request in an existing thread as it is likely to get overlooked. Creating your own post will be more effective in getting help.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
After you completed the recovery did you update the firmware? Another user had issues until they did that. Could be a cable issue and most likely the use a standard SATA cable so easy thing to try. Was it a new hard drive you installed or used? Printers can very intolerant of the most minor glitches on hard drives.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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