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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Printers
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- Samsung SCX-4623FW printer

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01-21-2025 05:13 AM
Hi MS Support helped me getting the printer to handshake with my Surface Pro 11..The problem is that when I go to print the printer just prints a series of characters at the top of the page and will continue to print until the rem of paper runs out..Also in Control panel the SCX-4623FW is not found. Think I'm missing critical drivers. Installed the full suite of Software but it gets stuck at 60% and will not fully install..Can you please help me..
01-21-2025 09:51 AM
Most surface products run an arm processor which requires different drivers. Your choices are to try the HP Smart Universal printer driver for ARM processors or use a Microsoft Windows Native driver. The endless print with random characters is caused by an incompatible printer driver.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.