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‎09-04-2025 02:15 PM

HP Recommended
Product: Samsung ProXpress SL-C4060FX Color Laser Multifunction Printer
Operating System: Microsoft Windows 11

Hi there,

 

I tried to setup SMTP in conjunction with Scan to email and never managed to get the connection test to succeed. It was working with my previous email provider. The connection to the SMTP server works flawlessly from several other clients, but not from the printer. There are no detailed messages in the web interface as to why the connection fails.

 

I have the firmware V6.00.07.02, which indeed fixed an issue with TLSv1.2. My question is if there is a more recent firmware available and where to aquire it.

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‎09-07-2025 01:19 PM

HP Recommended

Try entering an older os version such as Windows 7. I have seen cases where HP has mot linked firmware to current OS versions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎09-06-2025 08:42 AM

HP Recommended

@OHSwe, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Samsung SL-C4060FX! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I can imagine how frustrating it must feel when everything else talks to the mail server smoothly, but the printer just sits there, giving you no real clues. You’ve already done some solid checks.

 

For your Samsung SL-C4060FX, the latest firmware isn’t always published openly on the web interface. Since firmware updates are what keep features like TLS in tune with modern mail servers, I’d recommend heading over to the HP Support site and checking under Drivers & Downloads for your model.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎09-07-2025 12:40 PM

HP Recommended

Hi @Zoey7886,

 

Thank you for taking the time to answer my question. I have already checked the support page to no avail, unfortunately. This issue is still open and I'm thankful for suggestions that can help me towards a solution!

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‎09-07-2025 01:19 PM

HP Recommended

Try entering an older os version such as Windows 7. I have seen cases where HP has mot linked firmware to current OS versions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-07-2025 02:03 PM - edited ‎09-07-2025 02:04 PM

HP Recommended

Changing OS did the trick! It didn't cross my mind to do that since I was not interested in drivers for my pc...

 

I found a firmware file for my printer and, well, it seems I might run the latest firmware already. I'll double check, though. I don't know if there's any real difference between V6.00.07 (listed by my printer) and V6.00.07.02 that's available on HP support page.

 

I took a look at what my printer says (before updating firmware):

Version Information
 
 


Firmware

Version
System Firmware VersionV6.00.07
Main Firmware VersionV11.01.00.07.02_190224
XOA Framework VersionV1.29.0_01-07-2014
XOA Web Version1.4.26
UP Version1.17.27_(20161201103902)
Engine Firmware VersionV1.00.94 170904
UI Firmware VersionV5.39.00.45.00_18101014
Boot Rom VersionV19.10.00.00.70_190207
File System VersionV19.00.00.00.63
Scanner VersionV3.00.00.68_170329
Scan Control VersionV1.00
Fax VersionV3.02
Tray1 VersionV1.00.94 170904
Tray2 VersionN/A
Tray3 VersionN/A
Tray4 VersionN/A
Samsung Mobile Print VersionV11.43_170214
PCL5E VersionV3.8.16_170216
PCLXL VersionV3.11.00.87_161108
PS/PDF/XPS VersionV3.6.16.01.61.01.98_170201
EP VersionV406.00.01.53
Fuser VersionV0.35
TR VersionV0.35
Toner VersionN/A
Motor VersionN/A
Margin VersionV1.6
Tone Control VersionV0.01
Print CMS VersionV11.01_160926
Copy CMS VersionV8.00_161206
Scan CMS VersionV0.71
Print IEM VersionV1.4_161212
Copy IEM VersionV1.12_170207

 

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