• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!

‎11-18-2024 02:46 PM

HP Recommended

The device was awake from the sleep mode this morning after the weekend.  

The device was then doing the calibration for a little extended time.

We turned off the device and then it was never turn on again.

There was a little noise coming out from the display panel inside the device. 

Wonder which part should we troubleshoot first.

 

We have tried plug in the power cable directly to the wall, removing all the toner and so - nothing was working.

Reply
2 REPLIES 2

‎11-18-2024 03:08 PM

HP Recommended

If you unplug the printer and leave unplugged for 5 minutes and then plug in, do you get any signs of life, flash from the control panel or a fan? Any noises when you do this. Also make sure that the outlet you are plugging into is live.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎11-18-2024 03:38 PM

HP Recommended

Yes, the outlet has power.

Control panel is black, nothing show up.

Nothing ever moved within the printer, while usually something would move when you trun on with the Samsung music.

The only thing is behind the control panel, as if there is a analog clock with the second pin moving sound.

My guess maybe the control board is dead.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.