• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎09-15-2020 07:20 AM

HP Recommended

Please could anyone help?

I use my Samsung printer for education and desperately need it to work.

 

My Samsung Xpress C410W has stopped printing, and gives the message 'Replace new imaging unit'.

I have bought a new (too expensive) original Samsung R406 Imagining Unit and have inserted it following the instructions, however the printer still won't print and is giving the same message/reason.

I'm at a total loss at what to do next. I am unable to get help from Samsung as the system states I'm out of warranty.

 

I don't know if it's something simple to sort or not.

I'd be so grateful if anybody here had some ideas.

Thank you in advance

Category:
1 person had the same question
1 REPLY 1

‎09-15-2020 07:38 AM

HP Recommended

What are status lights on your printer? 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.