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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2019 09:38 AM

HP Recommended
Product: Samsung XPress M2070FW
Operating System: Microsoft Windows 10 (32-bit)

Has anyone been able to troubleshoot this problem? My WPS doesn't connect to a Verizon FiOs router (Was installed in the apartment circa 2017). The printer goes straight to "disconnected" when I enter my WiFi ID. When I connect it via USB all the installs time out or I get a generalized error of inability to connect and HP's "doctor" feature is absolutely useless. 

 

The printer was fresh out of the box and I've tried:

- Rebooting the printer, the router, and my computer

- Resetting all settings on the printer

- Swapping over to IPS v4 and v6

- Resetting after the previous step

- Uninstall and reinstall

- WPS connection attempt through PIN

- Updated all drivers

- HP's "Connection doctor" which asked to plug in via USB and subsequently has produced nothing but just that screen. 

 

At this point, I have a wireless printer that only prints when connected via USB. Has anyone else experienced this problem and, if so, what fixed it? 

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