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‎11-25-2022 05:58 PM - last edited on ‎11-26-2022 10:20 AM by Retired

HP Recommended
Product: Samsung Xpress SL-C1810W Color Laser Printer

I have a Samsung SL-C1810W color laser printer. One day I started getting paper jam error. I searched path for any paper remnants but couldn't find any. I replaced the paper with fresh paper, no joy. I shut down the printer and unplugged it for a couple of minutes, no joy. I changed to 8 1/2 x 14", no joy. I looked for any mechanical problems with paper tray and paper path, no joy. The one thing I did notice during printing cycle, The printer tray (when inserting) would raise up to two white arms that the tray rest on. I watched from underneath those arms during printing cycle, they did not release to allow the paper tray to raise up. I'm not sure if there is a mechanical or firmware sequence that's not happening.

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