05-07-2019 08:19 AM
Suddenly, even no changes in printer settings neither in windows, lower half of the page have no color other than red?
Black documents printed fine.
Solved! Go to Solution.
05-07-2019 02:13 PM
Hello, Are you using Samsung original brand new cartridges?
In case that you are, I would sugest you to take out the toners, clean the contacts up with a dry cloth.
Make a Hard reset (unplugg the power cord from the back of your printer while it is ON, press and hold the power/wakeup button during 15 seconds), when you release the button, plug it back in and turn it ON.
If previous steps does not work you can clear the memory:
Press the sequence on the printer panel Menu > Back > Left > Right > OK > Stop and you will enable the "Tech mode", press ok on "tech mode", then select "Data setup" and "Clear all Mem"
Note: The menu button is above the Ok button
I attach a video to access to the tech mode in your printer:
I hope this steps help you out
05-08-2019 03:48 AM
Hi, thank you for tips. It didn't help.
Here's my test explaining what is wrong.
Left image is word document how it looks on the screen.
Right one is how it looks after printing.
Blue lines (images) are allways correct in the upper half, while in the lower half of the page blue become pink (note that blue image in the middle turns pink, exactly in the middle of the page). The same is with green instead of blue color - it becomes pink in lower half of the page.
Howewer, red color is 100% correct, allways.
Also, black color is correct on the whole page, too.
05-08-2019 08:58 AM
In case that you re using a Samsung original magenta toner, if the cartridge is above the 25% of toner and you have less than a year with it, you can contact the support team at 1-855-709-2202 selecting option 2 > option 2 to receive assistance for the toner warranty, you can explain them that you already performed the steps I sugested to save some time and steps. And you could send them the same samples you attached.