• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎12-18-2019 01:31 PM

HP Recommended
Product: Samsung Xpress C480
Operating System: macOS 10.15 Catalina

Hello,

 

due to the new macOS Catalina I had to download the latest printer driver and scanner driver.

I could install successfully the printer driver but failed with the scanner driver. Whenever

I tried to install the scanner driver the system told me, that "This software needs to be updated..."

and aborted the installation. 

 

I have executed in the subfolder ScannerDriver/MAC_Installer/MAC_ICDM/ICDM.pkg. Apart from this I did not see any Installer file.

 

I'm looking forward desperately for your help.

 

Best regards,

 

Frank

6 people had the same question
1 REPLY 1

‎12-21-2019 07:10 AM

HP Recommended

Same problem here with a MacBook Pro Late 2013 after the Catalina update. Prining only possible via AirPrint. The regular driver from the HP website is not working. Strange thing: my MacBook Early 2016 works fine with the printer and scanner. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.