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HP ENVY Inspire 7255e All-in-One Printer
Microsoft Windows 11

Is Eagles repair an authorized HP business? I did a dive chat with the HP virtual assistant and they said they could not help me but would have a technician call. A couple minutes later we got a call from. Eagles repair we believe they were connected with HP because we were referred to them by the chat. They worked on our computer and said we had Trojans that they would have to remove. And then, we ended up buying a five-year program from them for $1000. A couple hours later we decided to check on that company and we found out that they are quite possibly a scam. That surprised us since we went through HP to be connected with them. Are they a scam? 

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@Molly1238 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.