Unfortunately them doesn't offer any help and you too. Calling directly by phone support, it was the same; no one support or answer my questions..
As an IT Administrator for work, I'm very surprised and disappointed for this lack of support in any way I try. So, for next purchases for my home or job, will not be HP devices. This is not the way to support a customer. Bye.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".