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‎10-22-2025 04:50 AM

HP Recommended

Hi There,

 

 

I also stuck on loading screen.

tried to recover the HDD from hidden partition without success.

 

HDD check is also not running.

 

Anyone any idea?

 

 

BR

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‎10-24-2025 02:55 PM

HP Recommended

I have sent you a private message with information that should help you resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-22-2025 05:03 AM

HP Recommended

Finds "Samsung_C406x_Series_V6.00.07.02.hds" not on USB Stick:

 

 20251022_105708224_iOS.jpg

 

Does not perform a health check on HDD:

 

20251022_105726668_iOS.jpg

 

Cannot do a "Log Backup":

 

20251022_105754597_iOS.jpg

 

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‎10-22-2025 08:29 AM

HP Recommended

Error indicates failed harddrive. You need to replace the drive and perform a recovery.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-22-2025 02:02 PM

HP Recommended

Hi @repairtrooper,

 

@Repairatrooper wrote:

Error indicates failed harddrive. You need to replace the drive and perform a recovery.

  1. Any suggestions for a replacement?
  2. And do you have an idea, why the USB stick is not recognized?
  3. May I have a wrong hds file?
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‎10-22-2025 05:32 PM

HP Recommended

Drive replacement can be any physical spinning disk, I have used ones at 500Gb, standard is likely 320.

 

Failed drive might prevent some functions from working. I am no expert on Samsung, but inherited supporting them when HP bought Samsung years ago.

 

Wrong file is a possibility.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-22-2025 09:57 PM

HP Recommended
@Repairatrooper wrote:

Drive replacement can be any physical spinning disk, I have used ones at 500Gb, standard is likely 320.

Thank you!

 

@Repairatrooper wrote:

Wrong file is a possibility.

You have a link to a correct FW file?

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‎10-24-2025 02:55 PM

HP Recommended

I have sent you a private message with information that should help you resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-04-2025 02:28 PM

HP Recommended

Hi Repairtrooper,


exchanged the harddrive and now it is formatting the new HD.
I hope the rest will also be succesfull.

 

The old HD was not working anymore as I tried it in an USB to SATA Adapter.

 

I will report, if anything goes wrong or right.

 

 

BR

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‎11-04-2025 04:44 PM

HP Recommended

It started and now I have a machine with running FW...
but the liftgear (JC66-05064A) is broken.

Anyone any idea how to get that part in germany?

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‎11-05-2025 02:24 PM

HP Recommended

Hi there! I hate to hijack a thread but I have this same issue and am looking to find the hdd files to help with the recovery process, could you maybe share some details with me too? Thanks in advance!

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